Shipping policy
Shipping Policy
Last updated: July 27, 2026
At SOMNELA, every order is carefully prepared to provide you with a reliable and high-quality delivery experience.
Shipping Destinations
SOMNELA currently ships to the following destinations:
- 🇫🇷 France
- 🇪🇺 European Union countries
- 🇨🇭 Switzerland
- 🇬🇧 United Kingdom
If your country does not appear at checkout, please contact us at contact@somnela.com. We will be happy to consider the possibility of shipping to your location.
Order Processing
Orders are generally prepared within 1 to 3 business days after payment has been confirmed.
Orders are not prepared or shipped on weekends or public holidays.
During periods of high activity, such as sales, the holiday season, or collection launches, this processing time may exceptionally be extended.
Shipping Methods
Available shipping methods vary depending on the destination country.
Shipping costs are automatically calculated at checkout, based on the destination country, the selected carrier, and the available delivery options.
Applicable shipping costs are clearly displayed to the customer before the order is finally confirmed.
Estimated delivery times are also provided before the order is confirmed and may vary depending on:
- the destination country;
- the selected carrier;
- the weight and size of the package;
- the products ordered.
Delivery Times
Delivery times provided at checkout are estimates only.
They may vary depending on:
- the destination country;
- carrier processing times;
- periods of high activity;
- customs procedures for shipments outside the European Union.
SOMNELA cannot be held responsible for delays attributable to the carrier or to an event beyond its control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number.
You will be able to track your package at any time using the tracking link provided.
Customs Duties and Taxes
For orders shipped outside the European Union, particularly to Switzerland or the United Kingdom, customs duties, local taxes, or administrative fees may be applied by the authorities of the destination country.
These charges are the sole responsibility of the customer.
Shipping Address
The customer is responsible for ensuring that the information provided when placing the order is accurate.
In the event of an incomplete, incorrect, or undeliverable address, SOMNELA cannot be held responsible for any delay, loss, or additional costs resulting from this error.
If a package is returned to us due to an incorrect address or the recipient's prolonged absence, any reshipping costs will be the responsibility of the customer.
Lost or Damaged Packages
If your package arrives damaged or you notice any issue upon delivery, please contact us as soon as possible at contact@somnela.com, including photographs of the package and the affected products whenever possible.
We will do our best to provide you with a quick and appropriate solution.
Contact Us
For any questions regarding your order or its delivery, our customer service team remains available:
IJ Beauty – SOMNELA