Refund policy
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at contact@somnela.com. Please note that returns must be sent to the following address: 7 avenue des Jockeys 34250 Palavas-les-flots, France
If your return is accepted, we will provide you with a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
You can always contact us with any questions regarding returns at contact@somnela.com.
Damaged Items & Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and resolve it.
Exceptions & Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products).
We also do not accept returns of hazardous materials, flammable liquids, or gases.
Please contact us if you have any questions or concerns about a specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive what you want is to return the item you have and, once the return has been accepted, place a separate order for the new item.
14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
As stated above, your item must be in the same condition as when you received it: unworn or unused, with its tags attached and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at contact@somnela.com.
Returns & Refunds
At SOMNELA, we place particular importance on the quality of our products and the satisfaction of our customers. If, despite the care taken with your order, an item does not fully meet your expectations, we are here to assist you throughout the return process as simply and smoothly as possible.
Right of Withdrawal
In accordance with applicable European Union regulations, you have 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to provide a reason.
To receive a refund, the returned item(s) must meet the conditions set out below.
Return Conditions
To be eligible for a return, your item must:
- be new, unworn, unused, and unwashed;
- be returned in its original packaging;
- include all original tags;
- be accompanied by proof of purchase.
Any item showing signs of use, washing, damage, or incomplete packaging may be refused and returned to the sender.
Personal-Use Products
For hygiene reasons, products that have been worn, used, or washed cannot be refunded if they can no longer be resold in their original condition.
This applies in particular to sleep masks, night bonnets, headbands, scrunchies, and other personal-use textile accessories.
This restriction does not apply in the event of a defective product or an item that does not conform to your order.
How to Make a Return
Before sending anything back, please contact us at:
Once your request has been approved, we will provide you with the return instructions and the address to which your package must be sent.
Returns made without a prior request cannot be processed.
Return Shipping Costs
Unless the return is due to an error on our part, a defective product, or an item that does not correspond to your order, return shipping costs are the responsibility of the customer.
If the return is due to:
- a manufacturing defect;
- an order preparation error;
- a product that does not correspond to your order,
SOMNELA will cover the return shipping costs in full and, where applicable, the shipping costs for a replacement product.
Initial shipping costs are not refunded, except where required by applicable law.
The returned package remains the customer’s responsibility until it is received by SOMNELA. We therefore recommend using a shipping method that provides tracking.
Damaged Product or Incorrect Order
We recommend checking your order as soon as you receive it.
If your item is damaged, defective, or does not correspond to the product you ordered, please contact us as soon as possible at:
To process your request quickly, we may ask you to provide photographs of the product concerned.
We will do our best to provide you with an appropriate solution as quickly as possible.
Items That Cannot Be Returned
In accordance with applicable regulations, certain items cannot be returned, including:
- personalized or custom-made items;
- gift cards;
- products that have been used and can no longer be resold for hygiene reasons.
If you are unsure about a product before placing your order, our customer service team remains available to assist you.
Exchanges
If you would like a different color, size, or model, simply submit a return request in accordance with the conditions above.
Once your return has been accepted, you may place a new order for the product of your choice.
Refunds
Once your return has been received, our team will inspect it.
If the return complies with these conditions, your refund will be issued to the payment method used for your original order.
Refunds are generally processed within 10 business days from the approval of your return.
Depending on the processing times of your bank or payment provider, a few additional days may be required before the funds appear in your account.
If more than 15 business days have passed since confirmation of your refund, please contact us at:
Our team will be happy to assist you.